FREQUENTLY ASKED QUESTIONS
I HAVE A QUESTION ABOUT AN ORDER OR PRODUCT. WHO DO I CONTACT ?
Please get in touch with us at firstname.lastname@example.org. Our working hours are Monday-Friday from 9am-5pm EST. We are happy to answer any questions you may have.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally. Make sure to enter your entire international address in English characters. Don't forget the Postal Code!
HOW MUCH DOES SHIPPING COST?
We offer Free Shipping on all US orders. Shipping is calculated at checkout based on location. Just add the items to your cart and select your country from the list to get a shipping price.
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Orders from our store typically ship within 2 to 5 business days. For international orders, transit will take an additional 1 to 2 weeks.
I’M HAVING ISSUES PLACING AN ORDER
We’re sorry to hear that you’re unable to place an order. Please contact Customer Service email@example.com and we will work on resolving the issue as quickly as possible.
HOW CAN I TRACK MY ORDER?
Once your order is shipped, you will receive a new e-mail with tracking information. Please check your spam folder for this notification - if for some reason you don't receive it within 4 business days from order placement and the order does not contain pre-sale/pre-order items, please send us an e-mail with the subject line (Tracking Inquiry) to firstname.lastname@example.org.
MY TRACKING NUMBER ISN'T WORKING
Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards as well as Paypal.
HOW SECURE IS MY PAYMENT?
We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.
On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.
Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from https:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service.
CAN I EDIT AN ORDER I JUST PLACED?
We can usually adjust an order up to 3 hours after it has been placed. You may send an email as soon as you realize a change needs to be made to email@example.com. we will get back to you within 24 hours (excluding weekends) and let you know if the change can be made. there is no guarantee that we will be able to make the change, but we can always facilitate an exchange once you get your order.
CAN I CANCEL MY ORDER?
We want you to be 100% satisfied with teedzen store purchase. Once you place an order it goes right to our production queue and our team gets started printing your items. If you send us within 3 hours of placing your order there may be a chance we can cancel it. But we can always facilitate an exchange once you get your order.
Still have other questions?
No problem! Email us at firstname.lastname@example.org and we'll be happy to help you out.